Your Cart

12.1 Unless otherwise stipulated in the RMA Terms and Conditions Euro access if agreed, Euro access guarantees to the customer that the delivered goods comply with the applicable specifications issued by the supplier for three (3) months after delivery. If the product specifications are neither known nor known to the customer, Euro access guarantees to the customer that the delivered goods do not show any material or construction defects during the same period. The warranty mentioned in the previous sentences only applies if the goods are used normally and carefully and all instructions and other warranty regulations given for use included in the agreement, the RMA Terms and Conditions Euro access and in the warranty certificate, are and are punctually and completely fulfilled. The guarantee only means that Euro access will correct these errors to the best of its ability, or replace the goods, at the discretion and discretion of Euro access. Consumables such as batteries, cables and memory carriers are excluded from this warranty. Products or parts thereof, which are replaced pursuant to this warranty, become the property of Euro access. Defects must be reported in writing to Euro access in order to be processed. Euro access is never liable for the recovery of data lost for any reason.

12.2 The warranty does not apply if the errors are wholly or partly the result of incorrect, careless or incompetent use, use for other than normal (business) purposes, external causes, such as fire or water damage, or if the goods have been changed by others than Euro access or have not been professionally and regularly maintained. Nor can the warranty be invoked if replacement has taken place of any (sub)part with less compatible and / or qualitatively not at least with the original parts equivalent items.

12.3 By fulfilling one of the services mentioned in Art. 12.1, Euro access has fully fulfilled its obligations in this regard. The customer is not entitled to claim compensation, nor is the customer entitled to dissolve the agreement in whole or in part.

12.4 If Euro access involves goods from a subcontractor, the warranty is limited to the applicable warranty conditions of the supplier. Euro access will inform the customer at his request about the applicable provisions. In particular, the warranty on Samsung Service Pack LCD is via Samsung and the lead time is at least 10 working days. ATTENTION! Important, the Service Pack LCD must be offered complete in the original box for warranty. If the warranty is granted by Samsung, the purchase price will be reimbursed.

13.1 Euro access is not liable for damage to the delivered goods other than with due observance of the provisions of this article 13. In any case, the contractual and legal liability of Euro access is at all times limited to the amount of the purchase price of the item in respect of which such liability arose.

13.2 Euro access is not liable, either on the basis of the law or from the agreement, for so-called consequential damage that the customer or a third party may suffer with regard to (the use of) the delivered goods, including business loss, environmental damage and immaterial damage.

13.3 The provisions of the preceding paragraphs do not affect the liability of Euro access under Title 3, Section 3, Book 6 of the Dutch Civil Code (Product Liability).

13.4 Unless the damage is caused by gross negligence or intent on the part of Euro access, the customer shall indemnify Euro access against all claims from third parties, directly or indirectly related to (the use of) the delivered goods and shall compensate Euro access for all damage suffered by Euro access as a result of such claims.

14.1 The parties are mutually obliged to maintain complete confidentiality towards third parties of confidential (business) information provided back and forth. The customer is obliged to take measures to ensure that this confidentiality is observed by his employees.

14.2 The customer is not permitted to copy, reproduce or modify documentation of which the copyrights belong to Euro access both during the term and after the termination of the agreement, without the prior express written permission of Euro access. Nor is he permitted to give third parties permission to do so.

14.3 In the absence of compliance with the provisions of this article, the customer forfeits an immediately due and payable fine to Euro access of € 5,000 per violation or per day, that such a violation continues, whereby any publication or communication to third parties or infringement of copyrighted material or reproduction or modification without written permission from Euro access is considered as one violation. Euro access

The customer shall fully comply with national and other (including American) export restrictions with regard to goods obtained pursuant to an agreement with Euro access and shall also impose this obligation on these third parties in the event of resale or any form of making available to third parties. The Customer indemnifies Euro access against any disadvantage that it will suffer if the Customer is not allowed to fulfil these obligations.

17.1 Euro access tries to give the best possible picture of the work to be carried out in its offers.

17.2 Euro access has the right to refuse an assignment without giving reasons and is not liable for the damage that arises or will arise directly or indirectly from this refusal.

17.3 Euro access is only legally represented with regard to contracts for the supply of services by those who are entitled to do so according to registration in the trade register at the Chamber of Commerce.

17.4 As long as an offer by Euro access has not led to an order, Euro access reserves the right to use its capacity elsewhere.

17.5 If, in the opinion of Euro access or in the opinion of the customer, third parties must be involved in the assignment, the customer is obliged to cooperate in all reasonableness.

17.6 All contacts with engaged third parties run via Euro access. The customer can only involve third parties in the execution of the assignment after consultation with Euro access and cannot independently make agreements with these third parties about work.

These RMA Terms and Conditions apply to offers, negotiations and agreements between Euro access as seller and its customer as buyer (the “customer”) with regard to hardware products to be supplied by Euro access. The general terms and conditions of sale and delivery of Euro access also apply. In the event of any conflict between any provision of these RMA Terms and Conditions and the General Terms and Conditions, the latter shall prevail. Such a contradiction shall not affect the validity of the other provisions in these RMA Terms and Conditions. These RMA Terms include an RMA procedure arrangement for: defective products (1) and incorrect delivery (2).

Returns and RMA regulation defective products


1.1. A distinction is made between handling DOA, warranty handling and out-of-warranty handling. Always report a defect no later than 5 days after receipt with possibly. 

1.2. For products from a number of manufacturers, the customer or end user can contact the manufacturer directly for the DOA and/or warranty handling of a defective product. This is often the easiest and fastest way to repair.

1.3. If the customer wishes to use the RMA service of Euro access for the repair of defective products from manufacturers mentioned under 1.2, standard administration costs will be charged in addition to repair and other costs.

1.4. Any manufacturer’s warranty only applies to hardware defects. Software is never under warranty. Euro access is not responsible or liable for virus detection, virus prevention or any malfunction or loss of data due to viruses, incompatibility, configuration problems, etc.

DOA (Dead On Arrival)

1.5. DOA handling only applies to products from manufacturers that have a DOA scheme. This period is usually 5 days, unless otherwise regulated by the manufacturer. In the event of an accepted DOA, the customer is never entitled to more than an exchange of the defective product for a new product. Products for which there is no DOA regulation or which fall outside the DOA period will be repaired if covered by the manufacturer’s warranty conditions. For all DOA schemes, DOAs will only be accepted if the products are complete, including all accessories, and returned in their original packaging.


1.6. A manufacturer’s warranty period starts at the time of delivery (invoice date, delivery note or end user invoice). With regard to defective products, most manufacturer’s warranties assume repair within the warranty period; However, certain products are only exchanged for a new product or an equivalent replacement, depending on the manufacturer’s warranty conditions. If a check shows that the product is not a DOA or does not show a defect, research costs will be charged to the customer. Defects caused by software or configuration problems are never covered by any warranty.

1 year

Lcd Display / Touch

  • Service Pack: warranty expires after complete pasting/assembly
  • Apple Compatible: 1 month (excludes: physical damage, such as scratches/cracks, cable breakage)
  • Apple Incell, ORG & Refurbished: 12 months (excludes: physical damage, such as scratches/cracks, cable breakage)
  • Other brands: 6 months (except: physical damage, such as scratches/cracks, cable breakage)
  • Used Touch Screens will not be taken back
  • Service Pack: 12 months
  • MP battery: 6 months 

Out-of-warranty handling

1.7. If products fall outside the warranty period or show defects as a result of improper or improper use (e.g. fall, moisture damage or damage caused when the defective product is shipped to Euro access), the customer will receive a written quotation for approval before repairing is carried out. If the customer does not agree to the quotation, the aforementioned research costs will be charged. The warranty of Service Pack LCD expires after it has been assembled. Test these before assembly.


1.8. Register an RMA at any time Euro access

1.9. In the case of an RMA application, at least the following information must be stated:

  • Article number and product description
  • Number of products
  • Complaint description

After receiving your RMA registration you will receive an RMA number, clearly state this together with the delivery address on the box with which you return. You will receive an update on this no later than 1 week after we have received your return.

1.10. Incomplete or unclear forms will not be processed. A proof of warranty must always be attached to the product. Defective products sent without warranty will be treated as falling outside warranty. Important: LCD screens are only processed if it is packed with a box. The warranty of Service Pack LCD screens expires after pasting/mounting. Always test it first before mounting. Failure to include a warranty certificate may cause delays in handling and/or repair. No rights can be derived from the warranty processing stated on the RMA form; the existence and extent of the possible applicable warranty will be determined as soon as possible after receipt by Euro access of the defective product. Products can only be returned at the risk of the customer and must always be properly packaged for transport. If Euro access receives products that are improperly packaged, the packaging costs for the return transport will be charged. In order to prevent damage, delay in repair and other problems, the customer must take at least the following measures prior to returning defective products:

  • The customer must make a backup of the data (Euro access is never responsible for possible loss of data);
  • The customer must ensure proper transport packaging;

1.11. Defective products must be shipped within 7 days to:

Euro access

Condition Return

A box is required for returning products. If you return products without a box, it will not be processed.

We do not take back products that have been processed (written on and/or have a sticker that is not from Euro access.)

1.12. The costs for shipping to Euro access are at the expense of the customer. Unstamped shipments will not be accepted. The customer is responsible and liable for damage and/or loss during transport to Euro access. The shipping costs of exchange or return to the customer of the repaired product are for the account of Euro access.

1.13 Exceptions:

  • Private label products including Tempered Glass Screen Protector, cables.
  • Articles of branded products without packaging.
  • Items that can no longer be returned for hygienic reasons, such as earplugs, unless the packaging is still sealed.
  • With Original accessories from Samsung and Apple you can go directly with the customer to Samsung or Apple.

2. RMA regulation wrong delivery by Euro access

2.1. Return of products incorrectly delivered by Euro access to the customer will only take place with due observance of the following conditions.

2.2. An RMA request must be submitted in writing by e-mail within five (5) working days of delivery. The products to be returned must be current and saleable as new, in undamaged packaging, unopened and without broken seals. Products ordered, combined or adapted at the request of the customer can never be returned.

2.3. The RMA form shall be clearly visible on the outside of the transport packaging.

2.4. Products that are returned to Euro access without an RMA number will be refused, as well as unstamped shipments. After receipt and inspection of the products in the warehouse, the administrative handling and a possibly. Credit note. The amount of the credit depends on the condition of the products, at the sole discretion of Euro access.

3. Returns ordered incorrectly (as of January 1, 2022)

3.1 Incorrectly ordered products may be returned in original condition within 2 weeks of purchase date (invoice date). The costs for a return shipment to Euro access are at the expense of the customer. We also apply an administration fee of 10% of the purchase amount with a minimum of 10 euros.